FAQ + Contact Us

Smoking Goose App Download the Smoking Goose app on Apple and Android

How can I get updates when out-of-stock products are back in stock?

Download the Smoking Goose app on Apple and Android then navigate to the product and click on "notify me." Be sure your phone settings allow notifications from Smoking Goose.

 

How does shipping and delivery work?

Free shipping on orders $75+ to the Midwest and beyond -- Check out this map and more info.
Standard & expedited shipping available to all 50 states in the USA and Washington DC.
Local next-day delivery available Monday - Saturday within 14 miles.

 

When will my order arrive?

Your order will arrive according to the shipping option you select at check out. Look for email updates after you place your order. Not seeing any? Be sure to check spam folders/filters. Questions? Contact us with the form below -- we're happy to help! 

 

Where does Smoking Goose ship?

Smoking Goose can deliver to all 50 states in the USA and Washington DC.
PO Boxes are not eligible for delivery at this time. 

 

My order has not arrived. What should I do?

Please check your order confirmation email for the shipping time frame you selected during check out. Once orders have shipped out, a follow up email contains tracking information. Be sure to check spam folders/filters. Questions? Contact us with the form below -- we're always happy to help. Heads up that Smoking Goose is not responsible if the delivery address provided is incorrect and/or if the delivery is not properly stored upon delivery. 

 

My account login/password isn't working -- what should I do?

You account is linked to the email address you entered when you created the account. If you're having trouble logging in, be sure your email address is the one you used when you set up your account, then reset password. If you no longer have access to the email address you used to create your old account, simply create a new account to get started. Feel free to reach out to us with any questions through the contact form below.

 

How Is My Order Shipped?

Smoking Goose ships via UPS and FedEx. All orders are packaged to remain at appropriate temperatures during transit. All orders should be unpacked and properly stored immediately upon arrival. Smoking Goose is not responsible for orders that are not unpacked and properly stored upon arrival. 

 

What are the best-by dates for Smoking Goose products?

Smoking Goose's Resources page is packed with useful info, including the Best-by Date Guide.

 

Any events coming up?

Check out info on upcoming ticketed events and sales + specials. 

 

What is Smoking Goose's return policy?

Sales are final, but your satisfaction is our top priority. Please contact us through the form below -- we're always happy to help.

 

We're at 317-638-6328 ext 2 during regular business hours. To reach us via email, please complete the form below.