FAQ

When will my order arrive?

Orders arrive within 1-2 days. Delivery on Sunday is not available at this time. 
Order confirmation emails will be sent to the address you provide during check out. Look for tracking numbers to be included in these emails.
More info? The nitty gritty:

  • All orders placed by 12 PM EST on Monday through Thursday will be shipped same day.
  • All orders placed after 12 PM EST on Monday through Wednesday will be shipped the following business day.
  • Orders placed after 12 PM EST on Thursday will be scheduled to ship on Monday. Expedited shipping is available during check out for Saturday delivery. 
  • Orders placed before 12 PM EST on Friday will only be shipped for Saturday arrival if expedited shipping is chosen at check out.

HOLIDAY SHIPPING SCHEDULE

  • Orders placed Friday, 12/14 through Saturday 12/15 will be shipped on Monday, 12/17 for delivery by Wednesday. 12/19
  • Orders placed on Sunday 12/16 will be shipped on Tuesday, 12/18 for delivery by Thursday 12/20
  • Orders placed on Monday, 12/17 will be shipped out on Tuesday, 12/18 for delivery by Thursday, 12/20
  • Orders placed on Tuesday, 12/18 will ship out Wednesday, 12/19 for delivery by Friday, 12/21
  • Orders placed on Wednesday, 12/19 will ship out Thursday, 12/20 for delivery by Saturday, 12/22
  • Orders placed on Thursday, 12/20 before 12 PM EST will ship same day
  • Orders Placed on Thursday. 12/20 after 12 PM EST will NOT arrive in time for Christmas unless Priority Overnight Shipping is chosen at check out. 

 

Where does Smoking Goose ship?

Smoking Goose can deliver to all 50 states in the USA. PO Boxes are not eligible for delivery. 

My order has not arrived. What should I do?

Please contact us. Smoking Goose is not responsible if the delivery address provided is incorrect and/or if the delivery is not held in refrigerated storage immediately upon delivery. 

How Is My Order Shipped?

Smoking Goose ships via UPS. All orders are packaged to remain at appropriate temperatures during transit. All orders should be unpacked and properly stored upon arrival. Smoking Goose is not responsible for orders that are not unpacked and properly stored upon arrival. 

Are Meat School Classes transferable or refundable?

Treat Meat School Class registrations like concert tickets: they cannot be transferred to another date. But if you cannot attend, you can give your spot(s) to lucky friends 18+ years old. Refunds (minus a $50 service fee) may only be available if another guest on the waiting list is able to take your spot(s). Contact us for more info.

What's the free shipping offer?

Orders of $99+ enjoy free standard shipping. No code needed! When your order is $99+, you'll automatically see the $0 shipping option during check out. 

Can I Use The Code FREEMEATMAIL For Overnight Shipping?

The free shipping offer with code FREEMEATMAIL applies to standard shipping only. 

What is Smoking Goose's return policy?

Sales are final, but your satisfaction is our top priority. Please contact us with any questions or concerns.