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FAQ

When will my order arrive?

Your order will arrive according to the shipping option you select at check out. Look for email updates after you place your order. Not seeing any? Be sure to check spam folders/filters Questions? Contact us -- we're happy to help! 

Where does Smoking Goose ship?

Smoking Goose can deliver to all 50 states in the USA. PO Boxes are not eligible for delivery. 

My order has not arrived. What should I do?

Please contact us. Smoking Goose is not responsible if the delivery address provided is incorrect and/or if the delivery is not held in refrigerated storage immediately upon delivery. 

How Is My Order Shipped?

Smoking Goose ships via FedEx, UPS, and USPS. All orders are packaged to remain at appropriate temperatures during transit. All orders should be unpacked and properly stored upon arrival. Smoking Goose is not responsible for orders that are not unpacked and properly stored upon arrival. 

Are Meat School Classes transferable or refundable?

Treat Meat School Class registrations like concert tickets: they cannot be transferred to another date. But if you cannot attend, you can give your spot(s) to lucky friends 18+ years old. Refunds (minus a $50 service fee) may only be available if another guest on the waiting list is able to take your spot(s). Contact us for more info.

What is Smoking Goose's return policy?

Sales are final, but your satisfaction is our top priority. Please contact us with any questions or concerns.